Frequently Asked Questions
Everything you need to know about our high-performance arboricultural gear.
How do I determine the correct size for my climbing trousers?
We provide a detailed size guide on each product page. We recommend measuring your waist and inside leg while wearing your base layers to ensure the most accurate fit for maximum mobility.
What is the typical shipping timeframe for international orders?
Standard international shipping usually takes 5-10 business days. Expedited options are available at checkout if you need your safety equipment more urgently.
Are Arbortec boots certified for chainsaw protection?
Yes, our technical footwear is rigorously tested and certified to meet international safety standards, including Class 1, 2, or 3 chainsaw protection depending on the specific model.
What is your return policy for items that don't fit?
We offer a 30-day return policy on all unworn items in their original packaging with tags attached. Please note that safety equipment must be in pristine condition to be eligible for a refund.
How should I care for my waterproof forestwear to maintain its longevity?
We recommend washing your gear with a technical cleaner rather than standard detergents. Avoid fabric softeners, as they can damage the breathable membranes and water-repellent coatings.
Do you offer professional or bulk discount programs?
Yes, we offer specialized pricing for tree care companies and educational institutions. Please contact our sales department with your business credentials to apply for a professional account.